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Manufacturing excellence is our highest priority, as underpinned by the 3rd party underwriter of our industry leading warranty. Our wholly-owned Australian subsidiary provides JINKOSOLAR products and first class service locally, from sales, customer service, supply chain management, to technical and warranty support.

We are committed to providing you with the most perfect system and service. If you have any question, please contact our after sales team on Email：BESS_AU@jinkosolar.com

Click below link to download claim sheet: http://jinkosolarenergystorage.com.au/wp-content/uploads/2023/01/Customer-complaint-application-form（RESS）.xlsx

Click below link to download JINKO RESS LIMITED WARRANTY file:

Limited Warranty for AU Residential ESS-JKS-V4-20241112

 

Frequently Questions:

What is standard warranty for Jinko products?

  • Suntank Hybrid Inverters: 10 years
  • Batteries: 10 years
  • Accessories: 2 years

What are my rights under Jinko product warranty?

If there is any issue with your system, we advise you to first contact your installer to  arrange preliminary troubleshooting and then contact Jinko if necessary. Once we confirm  that it is a product issue, you will be advised to fill in a claim form and Jinko will  arrange for the product replacement or the appropriate service.